FAQs

Are all pieces made to order?
Yes. Every orangchawal piece is made to order, crafted especially for you once your order is confirmed.

When is my order confirmed?
Your order is confirmed once payment is made. For pieces made to custom measurements, your order is confirmed once payment is made and your measurements have been shared with us. Production begins after confirmation.

How long will it take to receive my order?
Production takes approximately 3 to 4 weeks. Once dispatched, delivery within India usually takes 5 to 7 business days, and international delivery 7 to 14 business days.

How do I make sure it fits well?
We suggest opting for Made to Order for the best fit. Reach out to us on WhatsApp and our team will guide you through measurements and sizing.

Can I customise my piece?
Yes, we are happy to accommodate customisations. Reach out to us on WhatsApp to discuss your requirements.

Can I cancel or change my order after placing it?
Orders cannot be cancelled once placed. Changes can be requested within 48 hours of placing your order, before production begins, and are subject to the nature of the changes requested. Please reach out to us on WhatsApp as soon as possible.

Payments

What payment methods do you accept?
Our website currently accepts payments within India via UPI, debit cards, credit cards and net banking. Please note that an additional charge of 2% applies on credit card payments, which is subject to change.

Can I pay from outside India?
Yes. Our website currently accepts payments within India only, so for international payments please reach out to us on WhatsApp at +91 9326897943 and our team will assist you.

Shipping & Delivery

Do you ship internationally?
Yes, we ship worldwide from Mumbai, India. For international orders, please contact us on WhatsApp to place your order and arrange payment.

Are shipping charges included in the price?
No. Shipping charges are charged as per actuals and kept minimal. We work with a few trusted courier partners, choose the best option for your location, and share the charges with you separately once your piece is ready.

Will I have to pay customs or import duties?
For international orders, any import duties, taxes or customs fees are the responsibility of the recipient and are not included in the product price or shipping charges.

How can I track my order?
Once your order is dispatched, we will share your courier and tracking details within 48 hours by WhatsApp.

Returns & Exchanges

Do you accept returns or exchanges?
As every piece is made to order, we are unable to offer returns or exchanges.

Do you offer alterations?
Yes, we are happy to help with alterations. Reach out to us on WhatsApp and we will guide you.

What if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery with photos, and we will make it right.